Zomato Hyperpure warehouse raided: CEO Deepinder Goyal, 'Hello all – just want to clarify …' – Times of India

Zomato CEO Deepinder Goyal has addressed concerns about the recent raid at the company’s Hyperpure warehouse. Taking to microblogging site X (formerly Twitter), the CEO said “This is not usual, and was due to a manual typing error on the vendor’s side.” Clarifying the situation, he stated that “the fssai team noted that 90 packets of button mushrooms had incorrect packaging date – these were already identified by our warehouse team and were rejected during an inward QC.”
For those unaware, an NDTV report recently stated that during an inspection at Zomato’s Hyperpure facility on October 29, the Food Safety and Standards Authority of India (FSSAI) officials found 18 kilos of button mushrooms labelled with a packing date of October 30, 2024.
In the post, Goyal expressed his frustration stating “I am not sure why just these small number of mushroom packets worth Rs 7,200 (out of the crores of inventory in the warehouse), which were never going to make it to customers, are being talked about the media”.

Take a look at Zomato CEO’s post

Here’s what Zomato CEO said on X

Hello all – just want to clarify that the fssai team noted that 90 packets of button mushrooms had incorrect packaging date – these were already identified by our warehouse team and were rejected during an inward QC. This is not usual, and was due to a manual typing error on the vendor’s side. Still, the concerned vendor has been delisted from our database. At Hyperpure, we have stringent inward guidelines and tech systems that helped our teams to identify this error in time.
We are committed to upholding industry food safety standards and are focused on not compromising on product quality at any stage of the supply chain. The recent food safety inspection at our Hyderabad warehouse resulted in the Hyperpure warehouse achieving an A+ rating, highest benchmark in their ranking.
I am not sure why just these small number of mushroom packets worth Rs 7,200 (out of the crores of inventory in the warehouse), which were never going to make it to customers, are being talked about the media, while we got an A+ rating. Maybe some people benefit from the virality which they get at the expense of pulling down the Zomato brand. And maybe we all love to believe the narrative that “all big business is bad business”.