Disney Fight Marks Cable TV’s Last Stand
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Customer Relationship Management
Amazon Wants You to Pay With Your Palm. It’s a Sneak Attack on Apple and Google.
It’s also a potentially massive play to make Amazon the central ID system for your whole life—from banking and loyalty...
FTC Sues Amazon Over ‘Manipulative’ Tactics Used to Enroll Millions in Prime
Amazon duped millions of customers into Prime subscriptions, the federal agency said. Source link
How a Railroad Outsider Aims to Improve Service
New CEO Joe Hinrichs says railroads’ use of the vaunted precision-scheduling model hasn’t put enough focus on employees and customers....
Dish Network—and Its Customers—Are Still Reeling From Cyberattack
Customers say they can’t access HBO Max and other services, while the pay-TV provider says it has resolved many issues....
As Customer Problems Hit a Record High, More People Seek ‘Revenge’
Americans are encountering more problems with companies’ products and services than ever before, and a higher proportion of them are...
Blackstone’s Big New Idea Leaves It Bruised
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Dogs or Cats: Which Animal Is More Effective in Ads?
For pet lovers, there’s nothing like an adorable dog or cat picture or video. But can advertisers take advantage of...
For Instacart Shoppers, the Job Is Getting Harder, Slower
The pandemic made shopping for Instacart Inc. one of the hottest jobs in the supermarket business. Now, it is getting...
Home Depot Revamps Tech Leadership With Focus on Customers
Home Depot Inc. is doubling down on online shopping, curbside pickup apps and other digital efforts that helped propel sales...
Climate Disclosure Poses Thorny Questions for SEC as Rules Weighed
A key sticking point as the agency considers corporate rules is how much detail to demand about emissions produced by...
WSJ News Exclusive | Ransomware Hackers Demand $70 Million to Unlock Computers in Widespread Attack
The boss of the company at the heart of a widespread hack that has affected hundreds of businesses said he...
McDonald’s Introduces Customer-Loyalty Program
McDonald’s Corp. MCD 0.36% said it is rolling out a loyalty program nationally next month, the latest restaurant chain to...
AT&T, Verizon Push Free iPhones for Long-Term Customers
The wireless contract is staging a comeback.U.S. cellphone carriers are offering their most generous discounts in years, handing some customers...
